Tell us what you think

At Jobcentre Plus we always aim to provide a high level of service. We welcome all your comments, complaints, or ideas for things we could improve. Your feedback helps us to look at what we do and how we could do better.

When things go right, or if you have an idea how we could do better

If you think we have done something well, please tell us. Knowing we got it right for you may help us to get it right for others. We are always looking for new ways to improve our services. If you have an idea that could help us do this, please say. We will reply to your comments within 10 working days of getting them.

When things got wrong

If you think we have got something wrong, or that we are not dealing with you in the right way, please let us know straight away. The sooner you tell us, the sooner we can look into the matter.

You may find it easier to speak to someone in the office you have been dealing with. A phone call will usually put matters right, and we can call you back. However, there may be times when you want to make a formal complaint. Find out more about how to do this in our leaflet 'Tell us what you think'

PDF icon Tell us what you think (190.28kb)

It's easy to tell us what you think

To tell us what you think, you can fill in the comment form at the back of the 'Tell us what you think' leaflet and post it to us or hand it in at any Jobcentre. You can ask someone to help you fill it in. This might be a friend or an advice centre like Citizens Advice.

How to give us your comments

You can contact us by telephone with your comments.

Or you can write a letter and post it, email it, fax it or hand it in to us at your nearest Jobcentre.

If you want to make a comment to a contact centre or benefit delivery centre, the phone number should be on any documents they have sent to you. Or you can write a letter and post it, email it, fax it or hand it in to us at your nearest Jobcentre.

How we will contact you

You can choose how we reply to you-by phone, email, fax or letter. However, to keep your personal details secure, we do not include your personal details in replies we send by email.