IS20 - A guide to Income Support

Contents - page 3 of 6

Making a claim

How to claim/how to contact us

The date of the claim

Getting benefit from an earlier date

Income Support Rapid Reclaim

How claims are worked out

Interviews and visits

Decisions on a claim

Notification of the payment

What to do if you think our decision is wrong

Appealing

Urgent claims

Urgent case Income Support

Interim payments

Payments from the Social Fund

Payment

Paydays

First payment

Making payments

Payment direct into an account

Help with cashing your benefit

Deductions from benefit

Deductions from benefit paid direct to a third party (Third Party Deductions Scheme)

Mortgage interest

Care homes

Hostel charges

Rent arrears and service charges

Gas and electricity

Water and sewerage in England and Wales

Council Tax arrears

Community Charge arrears

Fines

Flat rate maintenance deduction

What the decision maker takes into account

Limits to the amount to be deducted

Priority order

If you change your address

If you change your supplier

Recovery of social security benefits

Changes in circumstances

How to tell your Jobcentre Plus office or social security office about changes

The changes your Jobcentre Plus office or social security office need to know about

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