Working Groups

Customer Representative Group Forum

The Customer Representative Group Forum was established in 2006. The aim of this Forum is to provide an effective joint mechanism through which Jobcentre Plus and key customer groups can focus on the Jobcentre Plus benefit delivery system, both current issues and planned developments, as well as related customer service issues. This includes the effectiveness of liaison between Jobcentre Plus and customer representative groups at national, regional and local levels.

The key objectives supporting the aim are to:

• Seek and receive from members ‘soundings’ on current operations/future plans;
• Give members an effective route for raising issues and concerns and receiving timely responses.
• Ensure a necessary level of understanding through sharing relevant information on current Jobcentre Plus operations, performance and future plans;

Current members of the Forum include:

• Child Poverty Action Group
• Citizens Advice
• Disability Alliance
• Legal Services Commission
• Local Government Association
• MIND
• National Association of Welfare Rights Advisers
• One Parent Families/Gingerbread
• RETHINK
• RNIB
• RNID
• Social Security Advisory Commission
• Trades Union Congress

The Forum meets on average every two months.

For more information or a copy of the terms of reference for the Customer Representative Group Forum e-mail the Jobcentre Plus Stakeholder Team.