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Jobcentre Plus Targets 2007-08Jobcentre Plus' main targets are agreed with the Secretary of State for Work and Pensions, and published in the annual business plan. These targets are designed to improve overall productivity, efficiency and effectiveness. Helping people into work - Job Outcome To achieve a total points score of 11,200,000 based on the number of customers Jobcentre Plus helps into work. Helping employers to recruit - Employer Outcome At least 84% of employers placing their vacancies with Jobcentre Plus will have a positive outcome. Delivering a good service to our customers To achieve an 84% customer service level in the delivery of specified standards across our customer-facing operations. Providing work-focussed support at the right time To ensure that Jobcentre Plus work-focussed support is given to customers at the correct time in 85% of cases measured. Processing benefit claims within a reasonable length of time - Average Actual Clearance Time To process claims within specified Average Actual Clearance Times for Incapacity Benefit, Income Support, and Jobseeker's Allowance - 18 days, 11 days, and 12 days respectively. Cutting fraud and error - Monetary Value of Fraud and Error By March 2008, to ensure that losses from fraud and error in working age Income Support and Jobseeker's Allowance amount to less than current levels of loss, as expressed in the new 2005-06 baseline. |
