Unit Cost target - The efficient delivery of services

Target:

Job Broking - £217.03

Benefit Processing - £28.24

What is the target?

To improve the efficient delivery of services (linked outputs and activities to costs)

How does it work?

The unit cost target is measured nationally, with two elements – Job Broking and Benefit Processing (or payment calculation).

Job broking includes the staff costs incurred by districts regions and Employer Services Directorate. The target also includes the costs of Employment Programmes and other related National tier activities.

Benefit processing volumes are based on all activities within benefit processing, including new claims and load.

Latest data