Business Delivery target - Doing the right thing at the right time

Target:

90.3%

What is the target?

The purpose of this target is to help us deliver our key business efficiently, accurately and to agreed standards.

How does it work?

The target measures our performance in six of the most important Jobcentre Plus processes:

• accurate processing of claims for Income Support; (individual measure 90%)
• accurate processing of claims for Jobseekers Allowance; (individual measure 94%)
• accurate processing of claims for Incapacity Benefit; (individual measure 94%)
• JSA Labour Market Interventions and follow up activity; (individual measure 96%)
• attendance at Basic Skills Independent Assessment following a referral; (individual measure 81%) and
• action taken with Lone Parent customers identified as due a review/trigger Work Focused Interview (individual measure 87%).

These six components are used to make up the overall national target of 90.3%.

Information on how well we are doing will be collected on a range of activities and in a variety of ways.

Latest data