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IS20 - A guide to Income SupportMaking a claimPaymentPaydaysEvery claimant is allocated a regular payday for their Income Support payment. Paydays are arranged throughout the week to spread the workload falling on Jobcentre Plus offices or social security offices and Post Office® branches. [Legislation (41)] Generally, if you are already getting another benefit such as Bereavement Benefit or Incapacity Benefit, your Income Support will be paid to you on the same day as that benefit. First paymentMost people will be paid their Income Support weekly or fortnightly in arrears. But you will be paid weekly in advance if you are getting a bereavement benefit, and you are not providing and are not required to provide medical evidence of incapacity for work. Where you are to be paid in arrears, your entitlement will normally start from the date of your claim, and your Income Support will be paid to you from the first appropriate payday. Where you are to be paid in advance, your entitlement will normally start, and the money will be paid to you, from the first payday that follows the date of your claim or from the date of claim if that is your first payday. Making payments to youWe normally pay Income Support directly into an account. This is the safest way to pay you and lets you choose how and when you get your money. You can use a bank, building society or any other account provider. Most accounts allow you to make savings on some of your bills by paying them by Direct Debit. You may be able to use a cash machine, which will usually mean you can get your money at any time of day or night. Most of these machines can be used for free, but some of them may charge you to take your money out. If so, you will be warned by a message on the screen. This will give you the opportunity to cancel your transaction without being charged. There are arrangements with some banks and building societies to let you collect cash from any of their accounts over the counter at post offices.
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